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Frequently Asked Question
We're an American-owned business committed to excellence! At OurLum, we pride ourselves on offering premium quality products at competitive prices. Our dedication to customer satisfaction is demonstrated through our fast shipping (5-7 days delivery), 30-day hassle-free returns, price matching
guarantee, and exceptional customer support. We maintain strict quality control standards and partner with trusted manufacturers worldwide to ensure you receive only the best products.
As an American-owned business, we believe waiting 45 days for overseas shipping is simply too long. All orders ship within 48 business hours with standard delivery taking just 5-7 days. We offer international shipping worldwide via DHL, and you'll receive a tracking number via email after shipping. You can monitor your package's journey in real-time through our partner carriers (USPS, FedEx, UPS, or DHL), and our customer service team is always ready to assist with tracking inquiries.
We offer a customer-friendly 30-day return policy with FREE return shipping. All returns must be initiated within 30 days of receipt, and items must be unused and in their original packaging. Once approved, refunds are processed within 10 business days to your original payment method. For damaged or defective items, contact us within 48 hours for a free replacement. Please note that intimate items, perishables, and final sale items are non-returnable.
Our dedicated support team is available at ourlumstore@gmail.com or by phone at +1 9293255342, with a response time within 24 hours. We handle all order issues, tracking assistance, returns, and general inquiries with professional care. For out-of-stock items, we'll contact you within 24 hours to offer either a full refund or the option to wait for restocking.
We accept all major credit cards, PayPal, and other secure payment methods to ensure safe and convenient transactions. Your payment information is encrypted and processed through secure channels to protect your financial data, giving you peace of mind with every purchase.
Quality is our top priority at OurLum. We meticulously source our products from trusted manufacturers worldwide and implement strict quality control measures before offering items in our store. We stand behind our products with a 30-day satisfaction guarantee and provide immediate resolution for any quality issues, including free replacement shipping for defective items.
Join our rewarding affiliate program and earn a 10% commission on all referral sales. The process is simple: visit and register at Our Affiliate Partnership to sign up, receive your unique affiliate link or coupon code, and start earning commissions when customers make purchases through your referrals. There are no minimum sales requirements, and you can begin earning immediately.
Let customers speak for us
Super 10*10 Bud cover class Stinis with caps. Revisiya R 80. Good luck
This Router delivers much more than the newest models.
Excellent signs.
If mesh mounted then.
simple repeater, does the job
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Corresponds to Knife expectations. Mode of operation is really very simple. Really reasonable price for product
Works fine
serves its purpose and a great price
The first two hours, so strong, great.
simple repeater, does the job
The product works great even in low signal area.
All right. All right.
It's too comfortable to use.
It works well.
Works really good. I bought it before and one more time bought
By taking away the Duge Shvidko. In robots, I got better, with the state knife, I got better.
it actually works so it's good to me
In order to catch a thief in the farm, I bought a wi--------cctv remote. When I tested it at home, even though the building is covered, I got a wi--i catch at about 100m. I think this will signal more than 100m from the farm membrane.
Installation is simple and easy to set up. I use it as a Repeter (amplifier). I recommend if you need it.
Settings are listed on the page here rather than the enclosed manual.
30 Days Money Back Guarantee
We're confident you will love OURLUM just like our 2000+ customers. However, in the unlikely case you are not satisfied, just return the package within 30 days for a refund, no questions asked.
