As an American-owned business, we believe waiting 45 days for overseas shipping is simply too long. All orders ship within 48 business hours with standard delivery taking just 5-7 days. We offer international shipping worldwide via DHL, and you'll receive a tracking number via email after shipping. You can monitor your package's journey in real-time through our partner carriers (USPS, FedEx, UPS, or DHL), and our customer service team is always ready to assist with tracking inquiries.

We offer a customer-friendly 30-day return policy with FREE return shipping. All returns must be initiated within 30 days of receipt, and items must be unused and in their original packaging. Once approved, refunds are processed within 10 business days to your original payment method. For damaged or defective items, contact us within 48 hours for a free replacement. Please note that intimate items, perishables, and final sale items are non-returnable.

Our dedicated support team is available at ourlumstore@gmail.com or by phone at +1 9293255342, with a response time within 24 hours. We handle all order issues, tracking assistance, returns, and general inquiries with professional care. For out-of-stock items, we'll contact you within 24 hours to offer either a full refund or the option to wait for restocking.

We accept all major credit cards, PayPal, and other secure payment methods to ensure safe and convenient transactions. Your payment information is encrypted and processed through secure channels to protect your financial data, giving you peace of mind with every purchase.

Quality is our top priority at OurLum. We meticulously source our products from trusted manufacturers worldwide and implement strict quality control measures before offering items in our store. We stand behind our products with a 30-day satisfaction guarantee and provide immediate resolution for any quality issues, including free replacement shipping for defective items.

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