ourlum.com

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CUSTOMER TESTIMONIALS

What Our Customers Say About Us

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Absolutely Worth It

I've tried several waist trainers, but this one is a game-changer! It's comfortable, secure, and offers great support. The hook closures make it easy to adjust, and it stays in place all day. Highly recommend!

Mary J. verified_icon Verified Buyer

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Perfect Choice

This backpack exceeded my expectations! It has a sleek, professional design with ample space for organization. The quality is top-notch, and the comfortable straps make it great for long wear. Ideal for work and travel

Wilson S. verified_icon Verified Buyer

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Perfect for Everyday Use

From morning workouts to running around town, these shoes have been my go-to. They provide great support and fit perfectly. Plus, my feet feel amazing at the end of the day.

Daniel P. verified_icon Verified Buyer

WE'VE ALL THE ANSWERS

Frequently Asked Question

Why Choose OurLum & What Makes Us Different?

We're an American-owned business committed to excellence! At OurLum, we pride ourselves on offering premium quality products at competitive prices. Our dedication to customer satisfaction is demonstrated through our fast shipping (5-7 days delivery), 30-day hassle-free returns, price matching
guarantee, and exceptional customer support. We maintain strict quality control standards and partner with trusted manufacturers worldwide to ensure you receive only the best products.

How Does Shipping & Tracking Work?

As an American-owned business, we believe waiting 45 days for overseas shipping is simply too long. All orders ship within 48 business hours with standard delivery taking just 5-7 days. We offer international shipping worldwide via DHL, and you'll receive a tracking number via email after shipping. You can monitor your package's journey in real-time through our partner carriers (USPS, FedEx, UPS, or DHL), and our customer service team is always ready to assist with tracking inquiries.

What Are Your Return & Refund Policies?

We offer a customer-friendly 30-day return policy with FREE return shipping. All returns must be initiated within 30 days of receipt, and items must be unused and in their original packaging. Once approved, refunds are processed within 10 business days to your original payment method. For damaged or defective items, contact us within 48 hours for a free replacement. Please note that intimate items, perishables, and final sale items are non-returnable.

How Can I Contact Customer Support?

Our dedicated support team is available at ourlumstore@gmail.com or by phone at +1 9293255342, with a response time within 24 hours. We handle all order issues, tracking assistance, returns, and general inquiries with professional care. For out-of-stock items, we'll contact you within 24 hours to offer either a full refund or the option to wait for restocking.

What Payment Methods Do You Accept?

We accept all major credit cards, PayPal, and other secure payment methods to ensure safe and convenient transactions. Your payment information is encrypted and processed through secure channels to protect your financial data, giving you peace of mind with every purchase.

How Do You Ensure Product Quality?

Quality is our top priority at OurLum. We meticulously source our products from trusted manufacturers worldwide and implement strict quality control measures before offering items in our store. We stand behind our products with a 30-day satisfaction guarantee and provide immediate resolution for any quality issues, including free replacement shipping for defective items.

Can I Become an Affiliate Partner?

Join our rewarding affiliate program and earn a 10% commission on all referral sales. The process is simple: visit and register at Our Affiliate Partnership to sign up, receive your unique affiliate link or coupon code, and start earning commissions when customers make purchases through your referrals. There are no minimum sales requirements, and you can begin earning immediately.

30 Days Money Back Guarantee

We're confident you will love OURLUM just like our 2000+ customers. However, in the unlikely case you are not satisfied, just return the package within 30 days for a refund, no questions asked.